Withdrawals, Transfer and Refund Policy

To be eligible for a refund or transfer, please ensure you provide seven days' notice prior to the course start date. Note that your place in the course is reserved only after payment is completed.

In the event of a course cancellation due to insufficient enrollment, a full refund will be issued.

Refunds and transfers will not be provided for personal health issues or individual decisions. However, if a class is postponed a makeup session will be arranged.

Outlined below is our Withdrawals and Refund Policy:

- 14-Day Notice: Refund and transfer requests submitted after 14 days but before 7 days prior to the advertised course start date may be honoured, minus a $20 administrative fee.

- less than 7-Day Notice: Refund and transfer requests within one week of the course start date will not be entertained, as we rely on confirmed, paid enrolments to operate our courses.

- After Course Commencement: No refunds or transfers will be provided after the course has started.

- All refunds must be applied for in writing within the same year as the original enrolled course.  Credits can not be carried over to the following year.

We appreciate your understanding and cooperation with these policies, which help maintain the integrity and efficiency of our educational services. For further clarification or assistance, please contact us-

[email protected] or phone 07 846 8624

As part of our enrolment process, we need to verify your ID (birth certificate, driver's license, or passport) on or before the first night of class. To save time, you can email us a picture or copy of your ID before class starts. This ID verification is required by the TEC to ensure ongoing funding.  

PLEASE NOTE   -     NO personal details will be shared with TEC during this process.

                          -       You must attend a minimum of 80% of the course.

Thank you for your cooperation.

These courses are funded by the TEC (Tertiary Education Commission) to address students' literacy, numeracy and wellbeing needs. Attendance of at least 80% of classes is required. We also aim to help you learn other valuable and interesting skills, making your learning experience enjoyable and engaging.

The government’s priorities for Adult Community Education (ACE) are to encourage new learners, particularly Māori, Pacific Islanders, and those who feel their initial education was not successful, to re-engage with their learning and enhance their numeracy and literacy skills.

The minimum age requirement is 16 years old.

Please be advised: All individuals aged 16 years must be accompanied by an enrolled adult.

Home-schooled and alternative education students are encouraged to contact us directly at [email protected], as we may consider acceptance for students aged 15 years.